The eight questions owners ask us first

No, and that is deliberate. Scanning your QR code opens a member card in the phone's browser. They can save it to their wallet in one tap if they want to, but there is no app store, no account to create and no password to forget. Every download you ask for costs you sign-ups at the counter.

Most venues are taking sign-ups the same morning. You name your rewards, choose how points are earned, and print the code. There is nothing to migrate and nothing to install. If you have an existing customer list, we will import it for you before you go live at no extra cost.

None. Staff scanning runs in a browser on whatever you already have, whether that is the till tablet, a spare phone by the pass, or a laptop in the office. If your tablet cannot scan, customers scan a printed code on the counter instead and it works the same way.

Square, Toast and Lightspeed connect directly on Greenhouse and Orchard, which lets points post from the transaction without a second scan. Everything else runs happily alongside your till without any connection at all, because scanning is a separate step that never blocks a payment.

You decide both. Set points per dollar spent or a flat number per visit, then build a reward ladder on top: a free coffee at 80 points, twenty percent off brunch at 200, whatever fits your margins. You can add bonus rules for slow hours, expire points after a period you choose, or change the whole ladder on a Monday morning without telling anyone.

You do. Consent is collected in plain language at sign-up and stored with a timestamp, which is what keeps you covered under GDPR and CCPA. You can export the full list as a CSV whenever you like, including on the day you leave. We do not sell it, share it, or market to your customers on our own behalf.

Yes. Sprout and Greenhouse are priced per location, so a second site is simply a second subscription. Orchard covers every room you run for one price and adds shared point balances, group reporting and staff roles. Customers can carry one balance across all your venues, or keep separate balances per site if that suits the business better.

Neither. There is no setup fee on any plan and no minimum term, so you can cancel at the end of any month and keep your exported customer list. Paying annually knocks roughly eighteen percent off the monthly rate, but it is an option rather than a requirement.